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Shepherd Song Farm makes every attempt to ensure your product arrives in good condition. Your order leaves our facility at minus twenty degrees Fahrenheit, is packed in multiple layers of insulation with gel packs and or dry ice. Inclement weather, holidays, and other unforeseen circumstances can cause shipments to be delayed. We do our best to avoid shipment delays but we are not responsible for issues caused by adverse or unpredictable weather conditions, Acts of God, incorrect addresses, and/or Fedex logistic issues.